Five Reasons to Deploy Lean in Research Administration
Here are five reasons to deploy Lean in your research admin shop:
1. Satisfied customers
2. Engaged staff
3. Scientific based methodology
4. Continuous improvement
5. Faster scientific discoveries
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Bare with me leaders, but how much might we be contributing to administrative burden by NOT examining our processes?
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If you are considering your processes from your customers' perspectives (PIs and study teams, not just sponsors and auditors) you are well on your way to customer centered approach.
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Respect for people. People matter. This is one of the pillars of Lean and why I love it so. Let me shout it louder for the people in the back: RESPECT YOUR RESEARCH ADMINISTRATORS. One way to do this is to improve their daily work.
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We're all here for the science, so why not utilize a methodology premised on the same thing?
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Rinse and repeat. The pursuit of process perfection is multiple iterations of improvement.
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Efficient research administration is a win for researchers.