Using the Value Diamond for a Customer-Centered Approach to Lean Research Administration
When improving processes, consider if each step adds value using the value diamond for a balanced approach to process improvement, with the voice of the customer at the center.
![Value Diamond Research Admin Lean](/images/amandabreeden/The%20Value%20Diamond.jpg)
When looking at your processes, do you do so with your customers in mind? Who do you consider your customers?